Interview: DeX product manager talks about major new features and better device support

Samsung DeX has come a long way since its introduction with the Galaxy S8. It’s a PC-like experience that the device can power when connected to an external monitor. It can display multiple movable and free-form windows while having access to optimized applications such as Microsoft and Adobe. Initially, you needed a separate dock for this, which limited its reach to those who really thought they could take advantage of it. As we pointed out in our original DeX review two years ago, this was a great proof of concept that would improve with more powerful devices and improved features, but it wasn’t for everyone in the world. its original condition.

The company ended up making it easier to access this platform with the Galaxy Note 9. There is no longer a need for a docking station. Just use any USB-C to HDMI cable for DeX. Your phone is still usable, so it’s really great for multitasking. Recent tablets from Samsung are also capable of running DeX on the device itself. The company further enhanced the platform with the Galaxy Note 10 and Note 10+ by bringing DeX to Windows and Mac computers. We have already tried the Samsung DeX app for PC and found it to work quite well.

While DeX might not be of much use to the average user, Samsung continues to see promise in the platform, which is why we see it getting better and better year on year. DeX is the manifestation of Samsung’s idea that one day the device in your pocket will be enough to accompany you throughout your working day.

How does the company reflect on what they have accomplished with DeX so far and what is their vision for the future of DeX? This was the subject of our interview with Hyoungsik Kim, Senior Professional in the Business Solution PM group of the mobile division of Samsung Electronics. He is the product manager for Samsung DeX.

Q: DeX is present on millions of devices because of the numbers provided by Samsung. How many people actually use DeX on a regular basis?

A: Globally, we have millions of users using DeX on tablet and phone and the number is growing. Now, with DeX’s easy connection via a USB-C to HDMI adapter, we’re making DeX even easier to use. Additionally, the recently announced DeX for PC concept allows DeX to run on a Windows PC or Mac, expanding use cases and further increasing adoption.

While some users use DeX as their primary computing device because they are happy with the DeX experience, we’ve learned that many users find DeX useful, especially in travel situations such as a business trip.

Q: DeX allows users to extract more functionality from their device by activating a PC-like environment with something that fits in their pocket. Has Samsung seen or worked with any companies to deploy DeX in the field?

A: There has been a lot of interest in using DeX in B2B use cases. Today, CIOs are looking to consolidate multiple devices into one, and mobile seems to be the most preferred option. It’s part of a larger digital transformation and Samsung DeX is responding to this need.

In the public safety industry, for example, as we recently announced that the Chicago Police Department will pilot DeX in vehicles, DeX improves the productivity of officers on the go, allowing them to complete reports and connect to servers. in the field.

Samsung is also working with WeWork by offering a “Samsung DeX Mobility Hot Desk” for WeWork members to discover and use DeX at major WeWork offices in Korea. Additionally, we are working to expand more business use cases with consumer banks, public and private companies by implementing DeX as the primary computing device for workers to increase mobility.

Q: It’s been a year since Linux on DeX was introduced. How has beta phase development progressed during this time and when can we expect a stable release to be released?

A: We really appreciate the care and patience our Linux community on DeX has shown us and are currently re-evaluating it.

Q: So far, Samsung has largely limited DeX to its high-end devices. The specifications of the device are an obvious limitation. However, could it be optimized enough for the high-end Galaxy A handsets, for example?

A: Samsung DeX launched with the Galaxy S8 and continues to expand support to bring more Galaxy users to the DeX experience. For example, we’ve extended DeX to the latest tablets, including Galaxy Tab S6, and for the first time on the Galaxy A series, the recently announced Galaxy A90 5G will support DeX. Our plan is to increase DeX compatible devices as much as possible over the next several years.

Q: Has Samsung considered making tablets for enterprise or education customers who run DeX by default?

A: Currently, our goal for DeX is to complement the mobile experience by enhancing fast and powerful multitasking on the go. As we always listen to consumer feedback to improve the user experience, we have provided a DeX keyboard shortcut (function key + DeX) on the recently launched Galaxy Tab S6.

Q: Will S Pen gestures be introduced for devices that can run DeX natively?

A: The Galaxy Tab S6 that runs DeX natively supports S Pen Air action in DeX mode.

Q: Can the Galaxy Fold run DeX natively? Does it have the perfect form factor and the specs to do it?

A: The Galaxy Fold will support DeX via connection to an external monitor, not natively on the phone.

Q: Will we see improved cloud functionality on DeX, as it becomes possible to sync seamlessly between two different DeX devices?

A: Samsung is always listening to consumer feedback in order to improve the user experience. Currently, Samsung DeX allows users to backup and restore via Samsung cloud when users switch to a new device.

Q: What new experiences and features can we expect for DeX in the future?

A: We have spent the past three years building the DeX ecosystem and developing innovative features to allow users to use the phone and the monitor at the same time. We are now taking things up a notch to increase user retention by listening to customer feedback and tweaking features. At the same time, we are preparing major breakthroughs in the coming years and will share more details when they become available.

We will also work with various global partners to create an Android DeX and big screen ecosystem to deliver an enhanced app experience on Samsung DeX.

Q: What future for DeX? Could there ever be a truly wireless way to access DeX on a screen?

A: Our goal is to provide simple and easy access to apps and content on your mobile device anytime, anywhere, in a way familiar to Samsung One UI. Our broader vision for the future is full connectivity where Samsung users can access their device on any screen, whether it’s the TV in your living room, your PC or Mac. in the office or even from the display of your autonomous vehicle. We continue to build a connectivity ecosystem that will provide simple and easy ways to extend your mobile experience to include use cases you never thought of before.

Obviously, there is still a lot more to expect from Samsung for DeX. Support for the Galaxy A90 5G shows that Samsung will eventually expand it to more non-flagship devices. This could be limited to the top non-flagships, as the Galaxy A90 5G has a flagship Snapdragon 855 chipset. DeX clearly requires considerable computing power that is currently beyond the reach of its more affordable models.

The company continues to take the feedback into account and make changes to DeX accordingly. He’s also working on major improvements for DeX. We’re excited to see how Samsung improves DeX and further integrates it into the ecosystem. DeX certainly shows promise and could end up changing the way we think about mobile computing in the years to come.