How to contact customer service

Mana Echoes is the latest title to join the range of popular Mana Series Games. Developped by Square-Enixit’s a Action RPG game that features all the characters from previous titles. The game takes users on a journey across worlds in search of the legendary Mana Sword which holds the key to saving all life. Users can customize their own team by mixing legacy and new characters and eventually lead their team to victory. Since its release, users from all parts of the world have been part of this exciting journey that unfolds through the chapters. The need to contact the customer support team has steadily increased in Echoes of Mana.

Although the game has successfully delivered all the key elements one expects from the genre, there are still a lot of issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues, and issues with in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our step-by-step guide for contacting the Echoes of Mana Player/Customer Support Team.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy themselves, Echoes of Mana customer service is available anytime to answer questions. players.

There are three ways to contact the Echoes of Mana customer support team. Players can either contact you from game menu options. They can contact via official site or contact the developers at Square-Enix directly through social media handles.

How to contact through the in-game customer service option

Players are advised to check the FAQ section first before contacting the support team. To do this, players need to launch the game on their devices. Once the game’s home screen has loaded, they should follow the steps below:

  • Tap on the 3-line bar present at the top right corner of the home screen. This would take you to the game menu options
Image via Square Enix
  • Scroll down and tap on the help option. This will take you to the help menu.
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Image via Square Enix
  • You will find that the Developers have already answered many Frequently Asked Questions the. To read the answers, tap the appropriate category your issue belongs to and read the answers by tapping the questions. You can even filter the results by entering keywords of your issue in the search bar. Chances are you’ll find your exact problem here.

Raise a ticket

  • If your problem persists or is different, you should report it. To do this, go back to the menu options and scroll down until you find the Contact Us option. Tap it once you find it.
  • This will redirect you to the official Echoes of Mana support webpage. Scroll down the page until you reach the Contact Form section. Choose the category of your problem from there. It could be an in-game bug, an in-app purchase issue, or some other issue. Choose the one that best matches your category.
Echos of Mana Customer Service
Image via Square Enix
  • Once you select one, you are redirected to the Contact Forms page. To report an in-game error/bug, you must provide the following information.
  • Game title.
  • Your user ID.
  • Your username.
  • E-mail address.
  • Date of occurrence of the problem.
  • Frequency of occurrence.
  • Details leading to the occurrence.
  • Actions have been taken to fix the problem (like restarting the app, clearing cache, etc. Choose No action attempted if you haven’t tried any of these actions).
  • Your device model.
  • A detailed description of the exact problem.
  • Relevant screenshots of your issue for better support.
  • Once you have provided all the inputs, click on the Confirm button to successfully generate the ticket. The developer team will contact you in the email id you provided, within 72 hours. Players should ensure their email preferences are set to accept domains”@help.wfs.games” and “@wfs.games“. You can perform multiple follow ups in the same email chain if needed.

How to contact via official Echoes of Mana support website

Players can go directly to the official Echoes of Mana help website and access the customer service option from there. This could be another alternative in case players are having connection issues and cannot access the in-game support option.

Echos of Mana Customer Service
Image via Square Enix
  • Scroll down the page and tap on the Support option. This will redirect you to the official support page. You can read the answers to the FAQ by pressing the FAQ button on this page.
  • To create a ticket, scroll down until you find the Contact form section. The other steps are the same as described in the previous section.

How to contact the developer team directly

Another approach could be to contact the developers directly. You can to post the developer team directly through their social media handles. @EchosOfManaFR is the support Twitter handful of Echoes of Mana to respond to user queries. You can even join the team at @EchoesOfManaENwho is the official Facebook Echoes of Mana ID. Players should then track their Discord server, where tons of passionate fans are there to help users with their queries.

Still, are you having trouble contacting the Echoes of Mana support team? Head straight to our comment section and get your questions answered. Good game !

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